Privacy Policy

1. Information we collect

We collect personal information that you provide to us directly, including:

• Order information - your name, email address, selected service, and any comments you provide through our order form.
• Engagement data - details related to the services you have requested or received, including correspondence, proposals, and project records.
• Usage data - basic information about how you interact with our website, collected through analytics tools (see Section 5).

We do not collect sensitive personal data (such as health, financial, or biometric information) through our website.

2. How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries and communicate with you about our services.
• To deliver consulting services you have engaged us for.
• To process your service requests and manage your orders.
• To send you updates or information relevant to an active engagement.
• To improve the performance and usability of our website.
• To comply with our legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests - to respond to enquiries and maintain business records.
• Contract performance - to deliver services under an agreed engagement.
• Legal obligation - where required by applicable law.
• Consent - where you have explicitly opted in, for example to receive communications from us.

4. Data retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for 24 months. Data related to completed engagements is retained for 6 years in accordance with UK record-keeping requirements.

5. Cookies and analytics

Google Analytics loads using advanced Consent Mode and may send limited cookieless measurements before consent or when Essential only is selected. Analytics cookies and Microsoft Clarity session recordings are enabled only after you choose Accept all. You can change your choice through Cookie preferences in the footer. For details, please refer to our Cookie Policy.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, where no legal obligation requires us to retain it.
• Object to or restrict processing of your data.
• Request a portable copy of your data.

To exercise any of these rights, contact us at support@syntaraltd.com. We will respond without undue delay and normally within one calendar month of receiving your request. Where permitted by law, we may extend this period by up to two further months due to the complexity or number of requests. If an extension is needed, we will inform you within the initial month and explain the reasons.

7. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to those who need it to perform their role.

8. Third-party services

We may use trusted third-party services (such as analytics providers or email tools) that process data on our behalf. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact

For questions or requests relating to this Privacy Policy:

Syntara LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom Email: support@syntaraltd.com Phone: +44 7462 213848